Lefsetz Says It Like It Is!
Bob Lefsetz is an attorney who spent many years in the hierarchy of the corporate music industry. Several years ago, he started writing letters and sending them to friends. He now reaches thousands of people, including BluePower. He likes to rant and all too often, he is spot-on. Sometimes though, we disagree....welcome to America, and to Bob Lefsetz.
We thought you would like to see one of Bob's latest rants. He says what we would all like to say to these blasted companies.
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FedEx ReDux
I take it all back.
Too paranoid to have my bills paid automatically, not trusting my bank, the system, uptight about my money, I still pay my bills myself. I like to look at the invoice. You'd be stunned at the hidden charges you find.
Like AT&fuckingT. They slammed me once.
Do you know what slamming is? Bottom line, I switched to their long distance service, then canceled it the next day. But they don't cancel, they just bill you. Forseeminglyever. Until going through the inordinate number of lines on your phone bill you find out you're paying $8.95 a month for a service that you don't need, because you're buying it from someone else. Try getting your money back? It's like being in a Freddie Prinze routine. Endless hosannas of "It's not MY job!" That's America. You fight for reductions on principle, but then you give up. It's just not worth your time. To wait on hold and then speak to someone more ignorant on the subject than you, and they WORK THERE!
And end up fucking up the change anyway.
Ever change your cell phone plan? Turns out, if you do, your contract is extended. Well, there's been such a hubbub, they stopped that practice. Still, if you leave the country, if you go to an international plan temporarily, so you don't lose your house paying your BlackBerry bill, they always say they'll change your plan back, AUTOMATICALLY! But they never do.
So I read the bills.
And I'm reading a bill from FedEx. $13! I don't think I've gotten a bill that cheap from the overnight delivery service since the eighties. But before I pay it, let me make sure the package was actually delivered.
I'm not a tracking nut. Not with FedEx. They never fuck up. Not in my experience. But I haven't gotten my copier back, so maybe...
You can't track the package from this invoice. There's a bunch of numbers, my account number, an invoice number, but none of them work on FedEx's site.
So I call. 1-800-Go-FedEx, right?
And when I get the endless voice prompts, I keep saying "Operator", "Operator". My voice so low, it's like I'm the villain in a low budget horror movie. As if I were so dumb that my question could be answered by a computer. Finally, the canned chick realizes I don't want her help and transfers me to a real person.
Who can't help me either. He can't track my package. And this is FedEx?
This makes no sense to me. Just like the invoice itself. $13? I was quoted a price of over $30. But I figured it was my lucky day.
It wasn't.
Turns out the $13 was a "Weekly Service Charge".
Huh?
I shipped a package, now I'm gonna pay $50 a month for the privilege?
No, they're gonna cut me a break. They'll just charge me an extra $13 every time I send something.
Well, this sucks. Suddenly, what seems like a fair price is exorbitant. I might have forgone the whole process and just purchased a new copier, or used the copy feature in my 3-in-1 HP that I got free for buying an Apple computer.
NOWHERE on the Website was this charge revealed. I was on the phone with a "friendly" employee checking the price before I shipped... She didn't tell me either.
I feel abused.
When did this start?
With car rental companies. The quoted price is really half the price of a rental. Then hotels. And Ticketmaster. What kind of disease does our country have? One of dishonesty? I guess if Bill Clinton can lie about getting a blow job and Obama's appointees can "forget" to pay their taxes, it's all right for companies to rip us off, bill us extra charges after we've used their services. It's the American way, after all.
Or go to the doctor. Lord only knows what the final bill will be.
Just tell me what I owe.
If you're afraid I'm gonna balk, then your price is too high. And maybe you deserve to go bankrupt.
Like this works in personal relationships. Oh, HONEY! I was faithful 364 nights this year, but one evening in Canada I shtupped a waitress. It doesn't count, you shouldn't be upset, because if you read the prenup, which I was gonna have you sign, but didn't, you'll see that I'm entitled to one night of infidelity a year, as long as it happens on foreign soil.
Tell the wife to shrug and forget that one.
Or, it's like the IRS suddenly wanting an extra five grand. Because the country needs it. TELL ME FIRST!
But you can't raise taxes. That's a dirty word. So you just don't fix the roads and find some other way to get the money from us.
We go to school and learn honesty. We labor over math, getting finite answers. Then we enter the real world and none of that applies. I guess these companies figure we can't do math. And many Americans can't. Figuring the calculator in their cell phones will help them balance their checkbook after using their ATM card to buy tchotchkes they don't need.
But almost nobody balances his checkbook, it's too hard, it's too time-consuming.
I paid the bill, but next time I'm using UPS.
Original article: http://lefsetz.com/wordpress/index.php/archives/2009/01/27/fedex/
--
Visit the archive: http://lefsetz.com/wordpress/
--
If you would like to subscribe to the LefsetzLetter,
http://www.lefsetz.com/lists/?p=subscribe&id=1
We thought you would like to see one of Bob's latest rants. He says what we would all like to say to these blasted companies.
***************************************************************
FedEx ReDux
I take it all back.
Too paranoid to have my bills paid automatically, not trusting my bank, the system, uptight about my money, I still pay my bills myself. I like to look at the invoice. You'd be stunned at the hidden charges you find.
Like AT&fuckingT. They slammed me once.
Do you know what slamming is? Bottom line, I switched to their long distance service, then canceled it the next day. But they don't cancel, they just bill you. Forseeminglyever. Until going through the inordinate number of lines on your phone bill you find out you're paying $8.95 a month for a service that you don't need, because you're buying it from someone else. Try getting your money back? It's like being in a Freddie Prinze routine. Endless hosannas of "It's not MY job!" That's America. You fight for reductions on principle, but then you give up. It's just not worth your time. To wait on hold and then speak to someone more ignorant on the subject than you, and they WORK THERE!
And end up fucking up the change anyway.
Ever change your cell phone plan? Turns out, if you do, your contract is extended. Well, there's been such a hubbub, they stopped that practice. Still, if you leave the country, if you go to an international plan temporarily, so you don't lose your house paying your BlackBerry bill, they always say they'll change your plan back, AUTOMATICALLY! But they never do.
So I read the bills.
And I'm reading a bill from FedEx. $13! I don't think I've gotten a bill that cheap from the overnight delivery service since the eighties. But before I pay it, let me make sure the package was actually delivered.
I'm not a tracking nut. Not with FedEx. They never fuck up. Not in my experience. But I haven't gotten my copier back, so maybe...
You can't track the package from this invoice. There's a bunch of numbers, my account number, an invoice number, but none of them work on FedEx's site.
So I call. 1-800-Go-FedEx, right?
And when I get the endless voice prompts, I keep saying "Operator", "Operator". My voice so low, it's like I'm the villain in a low budget horror movie. As if I were so dumb that my question could be answered by a computer. Finally, the canned chick realizes I don't want her help and transfers me to a real person.
Who can't help me either. He can't track my package. And this is FedEx?
This makes no sense to me. Just like the invoice itself. $13? I was quoted a price of over $30. But I figured it was my lucky day.
It wasn't.
Turns out the $13 was a "Weekly Service Charge".
Huh?
I shipped a package, now I'm gonna pay $50 a month for the privilege?
No, they're gonna cut me a break. They'll just charge me an extra $13 every time I send something.
Well, this sucks. Suddenly, what seems like a fair price is exorbitant. I might have forgone the whole process and just purchased a new copier, or used the copy feature in my 3-in-1 HP that I got free for buying an Apple computer.
NOWHERE on the Website was this charge revealed. I was on the phone with a "friendly" employee checking the price before I shipped... She didn't tell me either.
I feel abused.
When did this start?
With car rental companies. The quoted price is really half the price of a rental. Then hotels. And Ticketmaster. What kind of disease does our country have? One of dishonesty? I guess if Bill Clinton can lie about getting a blow job and Obama's appointees can "forget" to pay their taxes, it's all right for companies to rip us off, bill us extra charges after we've used their services. It's the American way, after all.
Or go to the doctor. Lord only knows what the final bill will be.
Just tell me what I owe.
If you're afraid I'm gonna balk, then your price is too high. And maybe you deserve to go bankrupt.
Like this works in personal relationships. Oh, HONEY! I was faithful 364 nights this year, but one evening in Canada I shtupped a waitress. It doesn't count, you shouldn't be upset, because if you read the prenup, which I was gonna have you sign, but didn't, you'll see that I'm entitled to one night of infidelity a year, as long as it happens on foreign soil.
Tell the wife to shrug and forget that one.
Or, it's like the IRS suddenly wanting an extra five grand. Because the country needs it. TELL ME FIRST!
But you can't raise taxes. That's a dirty word. So you just don't fix the roads and find some other way to get the money from us.
We go to school and learn honesty. We labor over math, getting finite answers. Then we enter the real world and none of that applies. I guess these companies figure we can't do math. And many Americans can't. Figuring the calculator in their cell phones will help them balance their checkbook after using their ATM card to buy tchotchkes they don't need.
But almost nobody balances his checkbook, it's too hard, it's too time-consuming.
I paid the bill, but next time I'm using UPS.
Original article: http://lefsetz.com/wordpress/index.php/archives/2009/01/27/fedex/
--
Visit the archive: http://lefsetz.com/wordpress/
--
If you would like to subscribe to the LefsetzLetter,
http://www.lefsetz.com/lists/?p=subscribe&id=1